Najar Hospitality Consulting

The Best Solution For The Development Of Your Business

Turning Visions into Reality with Tailored Solutions

It is time to aim to create your future.

In a VUCA (Volatile, Uncertain, Complex, and Ambiguous) world, companies must adapt faster than ever. In hospitality, what makes the difference is Customer Experience (CX), the heart of the relationship between a business and its customers.

Vince Lombardi said: ”Perfection is not attainable, but if we chase perfection we can catch excellence.

Aristote said: ”Quality is not an act, it is a habit.

Who We Are

Alain Najar & Véronique Najar-Giroud

We are the founders of Najar Hospitality Consulting with:

+ Years in Hotel Management
With over 15 years of experience, we’ve had the privilege of guiding various international hotel chains like Hilton International, Sheraton, SAS Rezidor, and Accor toward excellence. Our approach is rooted in a clear vision, with a commitment to guest Experience.
+ Years in Hospitality Consulting
For more than 30 years, we’ve been committed to providing strategic  and transformative solutions that help our clients thrive. We focus on sustainable growth and efficiency, valuing long-term partnerships that ensure success. (Former member of FCSI – Foodservice Consultants Society International).
+ Years in Teaching & Consulting at EHL Hospitality Business School & various other hotels schools
Passionate about shaping the future of hospitality, we have spent over three decades guiding, mentoring the next generation of industry professionals. Our dedication was honored when Alain Najar, received the Best Teacher Award for 2017-2018, reflecting our commitment to nurturing talent and fostering innovation in the field of hospitality.

What we do

We’re Here To Help & Empower You

The recipe for Success is simple:
Intelligent effort
Hard work
Perseverance
Continuos Learning
Evolving
​Doing what you enjoy doing!
Key Principles and Strategies for Service Excellence:
  1. Understand Your Customers
  2. Set Clear Service Standards
  3. Train, Empower, and Engage Your Staff
  4. Foster a Customer-Centric Culture
  5. Consistency is Key
  6. Anticipate and Address Issues
  7. Innovate and Stay Updated.
  8. Be a Learning Organisation
  9. Use an Evidence Based Decision Making Approach
  10. Measure and Monitor Performance
  11. Reward and Recognize Excellence
  12. Build Long-Term Relationships

Ready to take your business to the next level?

Our COMPANY

Discover Our Mission

« Our difference lies in our people. We build trust in our clients by working hand in hand to find a solution that benefit their business with a unique goal to go beyond your expectations. We partner with businesses aiming for the pinnacle of quality, excellence and success. »

Join us on a quest to unlock your business’s full potential while doing what you love! ❤️

Our Vision

We strive to be the preferred consulting company by creating difference and anchoring trust.

Our Philosophy

Our approach lies in bespoke customer service. Collaboration is key to our clients’ success. Together, we find appropriate solutions, view opportunities as sources of change, reasons for reflection, and chances to reposition, improve, and excel.

Our Values – Code of Ethics

Our professional code of ethics ensures we:

Accept only missions for which we are qualified.
Uphold absolute integrity, honesty, and responsibility.
Clearly communicate mission objectives and scope to clients.
Operate on a win-win approach, safeguarding clients’ interests.
Maintain professional secrecy at all times.

Our 6 Steps to Success

Our Strategic Pillars

Explore our comprehensive selection of services that cater to a variety of needs, ensuring complete customer satisfaction.

Comprehensive Hotel Audits

Uncover Hidden Opportunities, Streamline Your Operation for Peak Performance, and Address Critical Issues.

Service Excellence, Quality & Customer Experience

Elevate Your Standards and Exceed Guest Expectations.

Mystery shopper

Transform Your Hotel’s Operations and Elevate Guest Experiences.

Continuous Education & Training for Professionals

Equip Your Team With The Latest Skills and Knowledge.

Professional Coaching services

Instill in Your Staff Confidence, Well-being, and Engagement. Equip Your Team With The Tools They Need to Thrive in Today’s Dynamic Work Environment.

Ready to take your business to the next level?

Our Accomplishments

Our achievements reflect our commitment to quality and excellence.

Operational Expertise

Participated to the planning, design and implementation of restaurant in France.

Award-Winning Educator EHL

Honored as the best teacher for the year 2017-2018.

Global Certification

Led the certification of EHL network schools in Nepal, Jordan, Lebanon, China, Singapore, and Morocco.

Financial Oversight

Conducted financial audits, notably for a restaurant in Geneva.

Hotel and Staff Excellence

Trained hotel personnel in Gubbio and Castello di Postignano, Italy, focusing on team building, empowerment, and leadership.

International Training

Provided continuous professional development across key global markets : Thailand, Egypt, China, Hong-Kong, UAE, India, Italy, Mexico, Antigua, Saudi Arabia, Scotland, Israel, Croatia, Greece, Romania, Portugal.

Quality Assurance

Performed mystery shopper evaluations for Kempinski Hotels under LQA standards.

Strategic Market Analysis

Executed market feasibility studies and procedural analyses for various restaurants, and fast food company in France, and Italy.

Educational Initiatives

Conducted market studies for the establishment of a hospitality school in France.

Authored & Award

Authored “Règles de Service en Restauration et Hôtellerie” ;  Awarded the Best Teaching Book Prize & the Excellence in Management Consulting Award by FCSI (Foodservice Consultants Society International).

Award-Winning Expertise

Recipient of the 2005 FCSI “Best Article” award for “Service and Disservice”.

Ready to take your business to the next level?

Membership

  • Active member of the Lions Club
  • European Foundation for Quality Management Assessor, ensuring highest standards of quality
  • Swiss Association of Executives – Swiss Leaders
  • CHE – Certified Hospitality Educator
Ready to unlock your hotel’s full potential?

Contact Us Today

Schedule your comprehensive audit with Najar Hospitality Consulting today.

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